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Terms and conditions and other information
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Shipping
Where shipping is required within Australia or world wide, Heartwall Creations will use Australia Post Standard Air Mail.
• AUSTRALIA INTERSTATE
Most items have FREE POSTAGE added for Australian customers. See individual postage prices on each item (where applicable)
• NEW ZEALAND
$30.00 flat rate to New Zealand via Australia Post (unless otherwise specified)
• INTERNATIONAL
$45.00 flat rate for AirMail via Australia Post (unless otherwise specified)
SAVINGS
Buy two or more items and only pay half price postage for additional items (where applicable).
PRICES ARE IN AUSTRALIAN DOLLARS
PRICES REFER TO ALL SIZE ITEMS - (unless otherwise specified)
NOTE: Postage costs may be subject to change
Purchasing and Receiving Heartwall Creations Work
DIGITAL AND SCANNED WORK
Digital photos, drawings etc. can be paid for and downloaded direct from this website.
Terms and conditions apply for digital work.
SENDING PHYSICAL WORK
EventSigns, DecorSigns and QuoteSigns will be carefully packaged in bubblewrap
and heavy brown paper and sent via Australia Post.
See above for shipping costs.
REDBUBBLE AND OTHER ONLINE STORES
Some Heartwall Creations work is available from online 'print on demand' stores.
Appropriate links will direct you to these sites (i.e. Redbubble) where you can
purchase items safely and easily. Items will be shipped straight to your door.
Terms and Conditions
By purchasing and/or requesting any work or services (digital or traditional) offered by Heartwall Creations,
you agree to the following Terms and Conditions.
Returns Policy
If you are unhappy with the condition of your purchase, please return it to us without any hassles to have it repaired or to receive a full refund, within 14 days of receipt of goods.
• Return postage will be at the buyers expense, unless otherwise arranged.
• If we return a repaired or replaced item to you, we will pay for postage.
• NOTE: We cannot refund for change of mind. APPLIES TO ALL TYPES OF WORK.
Company Work
If you are placing an order for any digital or traditional work in the name of a company
or organisation, you must be legally authorised to place the order for or on behalf
of the company or organisation.
Customer Satisfaction
Please feel free to email us if you have any queries or concerns.
We are flexible and understanding with any concerns or questions
you may have and will always discuss these with you and make every
effort to put things right.
Delivery and Shipping
All posted turnaround times are approximate and although we will
make every effort to meet these, we cannot be liable for any costs incurred
resulting from deliveries made later than expected to the customer.
Delays during shipping are the sole responsibility of the carrier providing
shipping services. We cannot be responsible for delays caused during shipping.
Copyright
All wooden signs, cutout signs, digital art, traditional art, wooden art, printed material
including work on Redbubble and photography created by Heartwall Creations have been
created by Gold Coast artist and designer Wayne Sotogi, and are original pieces,
not copies of other peoples work. Any authorised reproductions such as prints, canvas prints,
photography, artwork etc. is copyright © 2019 by Heartwall Creations and all rights
are reserved. All artwork is original and new.
Limitations
Heartwall Creations reserves the right to refuse any customer work that we may deem
to be vulgar and/or offensive to others, including our organisation, families, friends
and clients with regards to race, gender, religion, politics and sex.
Prices
Prices published on the Heartwall Creations website may be subject to change without notice.
All prices are in Australian dollars.
We regret we are unable to accept cheques and credit / debit cards at this time.
There is currently NO GST charged on goods and services from Heartwall Creations
Payment Options
Heartwall Creations accepts the following methods of payment.
• EFT (Electronic Funds Transfer)
- account details will be sent privately before payment is made.
• PAYPAL
- PayPal address is heartwallcreations@gmail.com
• Cash On Delivery
Terms of Sale
All work will be shipped, either physically or by email once any funds
have been paid in full and have been cleared in our account.
Physical work may also be picked up from our address at 70 Harmsworth Road,
Pacific Pines, Queensland, Australia.
© 2018 - 2019 by Wayne Sotogi for Heartwall Creations. All Rights Reserved